Refund Policy

At Epssi Evoke, your satisfaction is our priority. We stand behind the quality of our products and are committed to ensuring you have a positive experience. Please carefully review the terms of our guarantee policy below.

Eligibility for Refund

We offer a 45-day money-back guarantee on orders shipped within the United States. If, for any reason, you are not satisfied with your purchase, you may request a refund within 45 days of receiving your order.

Important Policy Details

  1. Non-Refundable Items:

    • All international orders are final sale and not eligible for refunds or returns.
    • Shipping costs are non-refundable, even in cases of returned items.

  2. Cancellations:

    • Once an order has been shipped, it cannot be canceled.

  3. Returned Items:

    • Products must be returned in their original, unused, and unopened condition to qualify for a refund.
    • Return shipping costs are the responsibility of the customer.

How to Request a Refund

  1. Contact our support team at Support@Epssievoke.com with your order number and reason for the return.
  2. Once your return is approved, you will receive instructions on how to ship the product back to us.
  3. Refunds will be processed within 7-10 business days of receiving the returned item. Funds will be returned to the original payment method.

Exclusions

  • Products damaged due to mishandling or improper storage by the customer are not eligible for refunds.
  • Orders outside the U.S. do not qualify for this guarantee.

We appreciate your understanding of our policies. Thank you for choosing Epssi Evoke, and we are always here to assist you with any questions or concerns!